Zoc­doc’s CEO shares how the 16-year-old com­pa­ny weath­ered Covid-19, and why some start­up ideas fail

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The pan­dem­ic was a make-or-break mo­ment for Zoc­doc and its busi­ness, help­ing pa­tients book doc­tor ap­point­ments.

The 16-year-old New York com­pa­ny in 2020 had just fin­ished chang­ing its busi­ness mod­el from charg­ing a sub­scrip­tion fee to providers who used its ser­vice to charg­ing on a per-book­ing ba­sis. When in-per­son ap­point­ments paused in the spring of 2020, Zoc­doc was hit hard. CEO Oliv­er Khar­raz told End­points News in an Oc­to­ber in­ter­view that rev­enues in those first few weeks of the pan­dem­ic dropped by 70-90%.

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