Copay coupons gone wrong, again: Pfizer pays almost $300K to settle complaints in four states
Pfizer has agreed to pay $290,000 to settle allegations of questionable copay coupon practices in Arizona, Colorado, Kansas, and Vermont from 2014 to 2018.
While the company has not admitted any wrongdoing as part of the settlement, Pfizer has agreed to issue restitution checks to about 5,000 consumers.
A Pfizer spokesperson said the company has “enhanced its co-pay coupons to alleviate the concerns raised by states and agreed to a $30,000 payment to each.”
According to Colorado Attorney General Phil Weiser, Pfizer will refund about $107,000 to approximately 1,500 Colorado consumers after it failed to honor coupons for three drugs, including Estring, which is a ring used after menopause that continuously releases an estrogen; ADHD drug Quillivant; and the pain drug Flector Patch.
“While many Consumers paid less than or equal to the ‘PAY NO MORE THAN’ amount that appeared on the relevant Pfizer Copayment Coupons, hundreds of Consumers paid more than the ‘PAY NO MORE THAN’ amount indicated on the Copayment Coupons,” the Colorado settlement says.
In early 2018, Pfizer also began changing the text of the “PAY NO MORE THAN” coupons to say that patients could “PAY AS LITTLE AS” another listed amount.
Weiser said the state will use its $30,000 payment for the reimbursement of the state’s actual costs and attorneys’ fees, the payment of restitution, if any, and for future consumer fraud, consumer credit or antitrust enforcement, consumer education, or public welfare purposes.
The more than $105,000, meanwhile, will be distributed to Colorado consumers in a mailed check within the next four months along with a letter explaining the settlement. Other state attorneys general did not indicate how much they received as part of their settlements.
Pfizer in 2018 also agreed to pay about $700,000 to settle charges of misleading people with copay coupons.